Cummins taking the helm of Rottler’s customer support and training programs
Timothy “TR” Cummins, General Services Manager
TR brings a wealth of hands-on technical and international experience to this new role. Over the past two years, he has traveled the globe servicing Rottler customers and successfully leading international sales initiatives. Known throughout the organization and the industry as a natural leader, team builder, and motivator, TR has a proven track record of strengthening client relationships and optimizing technical processes.
In his new role as GSM, TR is charged with taking Rottler’s service department to the next level. Backed by a substantial corporate investment in advanced training, modern systems, and state-of-the-art equipment, his mission is to deliver the highest level of customer support with rapid response times from highly skilled, expert technicians.
A Proactive Approach to Machinery Maintenance
Under TR’s leadership, Rottler is shifting the industry standard from reactive support to a proactive service model. The global service department will begin rolling out predictive maintenance initiatives designed to monitor machine health and address potential issues before they cause operational disruptions. This proactive approach ensures that every Rottler machine, in every shop around the globe, continuously operates at peak performance.
Cutting-Edge Training Programs
In addition to elevated service standards, TR will spearhead Rottler’s cutting-edge customer training programs. Rottler has dedicated specialized equipment right on the floor of the brand-new training center located at its Kent, Washington headquarters.
Customers are invited to visit the facility for hands-on learning experiences. Under the direction of TR’s team, the center will host advanced training courses designed to help machinists sharpen their skills, maximize shop throughput, and take full advantage of the latest Rottler innovations and techniques.
Fully Committed to Customer Success
Rottler President David Bianchi emphasized the scale and importance of this organizational shift:
“This a big deal… as a team, we are completely “in” with service and are getting behind the department and technicians to support our customer’s success like no one else in the industry.”
The appointment of a Global Service Manager and the rollout of these advanced training and predictive service programs represent just the beginning of Rottler’s next chapter in customer-focused innovation.For more information about scheduling a session at the new training center or to learn more about our updated service programs, please contact the Rottler service department or visit our contact page.
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